Required skills

communication skills to

source and elicit information about the needs of client populations

seek feedback from client populations for the improvement of service delivery

literacy and numeracy skills to analyse and interpret information and data to inform the planning and development of delivery of services to meet the needs of client populations

problemsolving skills to

identify issues that may affect service delivery

plan and implement strategies to improve servicedelivery outcomes for client populations

planning and organising skills to develop implement monitor and evaluate a servicedelivery plan

technology skills to access information in electronic form

Required knowledge

legislation and organisational policies and procedures to enable the delivery of professional fair and equitable services to all client populations

organisational services and products to enable them to be aligned to the needs of client populations

dimensions and characteristics of client populations to enable client needs and services to be matched appropriately and accurately

marketing principles such as identifying key market segments market trends and developments and changing client requirements to enable the identification of new and emerging needs to inform planning

research and analysis techniques and information sources to enable the collection and interpretation of information on client populations to inform planning and delivery

best practice principles to enhance and maintain optimal service delivery

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

works within organisational systems to build knowledge of client population profiles and needs by using a range of sources to research and analyse client market segments and to identify issues of potential significance that may impact on the organisations capacity to plan and deliver appropriate services

uses research knowledge to assess plan and develop systems to deliver professional and quality service to client populations in an appropriate timeframe

modifies existing servicedelivery systems in response to changes in client populations and client feedback within organisational quality improvement systems

Context of and specific resources for assessment

Assessment must ensure development of rapport with client populations participation in research activities and planning and evaluation of client service provision which is of sufficient breadth to demonstrate competency and consistency of performance

Assessment must also ensure access to

a range of client populations

sources of information on client population profiles in the sport and recreation industry

an environment or facility with a range of service provision

relevant legislation and organisational policies and procedures regarding the planning and improvement of service provision to client populations

organisational marketing plans and objectives

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of facilitating client serviceprovision review and following up review outcomes

oral and or written questioning to assess knowledge of relevant legislation which impacts on the planning and delivery of services for client populations

portfolio showing evidence of analysis of client population market segments and new or modified plan for service delivery

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISXINDA Analyse participation patterns

SISXIND403A Analyse participation patterns.

Guidance information for assessment

Client populations may include:

Information may include:

Formal channels may include:

Informal channels may include:

Relevant legislation may include:

Organisational policies and procedures may include:

Immediate environment may include:

Plan may include:

Strategies may include: